If the product received does not meet the agreed order parameters, please contact us as soon as possible, providing your order number, a brief description of the problem, and photos of the product. We analyse each request individually and respond as quickly as possible. Our goal is to resolve every issue quickly and satisfactorily.

Yes. Our bags are made from high-quality papers, films, and materials tailored to their intended use. The appropriately selected grammage and solid workmanship ensure that they are perfect for retail, gastronomy, and during events or trade fairs.

The best solution is to submit your design in a vector format (PDF, AI, or EPS). If you don't have a vector file, you can also submit high-resolution PNG or JPG files – we will check if they are suitable for printing. If necessary, we will help prepare the files for production or create a graphic design.

The lead time depends on the type of product, order size, and chosen production technology. The exact time will be confirmed after graphic design approval and order placement. For products available online, shipping occurs within 48 hours.

We accept bank transfers and online payments available in our store. In the case of custom production, payment details are agreed upon during the offer preparation.

Yes. We offer assistance in preparing graphic designs or adapting them to the requirements of printing technology. We can place your logo, advertising slogans, graphics, and other elements of your brand's visual identity on the bags.

The minimum order quantity depends on the type of bags, their size, and the production technology. Information on the minimum order quantity can be found on the product page or will be provided in the prepared quote. If you are unsure, please contact us – we will help you choose the best solution for your needs

Yes – this is possible. We provide samples free of charge, with shipping at an additional cost.

Prototype production is only available for premium paper bags and material bags. We calculate the cost individually. In other cases, we can send bags with the same or very similar parameters, if they are currently in our archive.

Yes – don't worry, during checkout you can select the free "Expert verification and print preview" option. Your design will be checked by our print specialists to ensure everything meets production standards. They will send you a final preview of the design by email for your approval before it goes into production.

For larger print runs and more advanced prints and colour schemes, we send a "proof" for approval before production, which simulates the final print.
If you notice any irregularities during this process, our in-house designers will be happy to make additional corrections – all to ensure we are absolutely certain that the design is perfect before we start production.

Log in to your account and go to the "My orders" section to view all your previous orders. Select a specific order, then click "Reorder". When reordering, you can change the quantity (increase or decrease it), and also add new products or remove those already selected.
However, if you want to make more significant changes – such as modifying the design, size, color, etc. – please place a new order. For reorders, since the graphic design has already been approved by you, we skip the verification process and proceed directly to printing.

If you do not have an account with us, you can contact us by email or phone and place your request. We will prepare all the documentation and only ask you

to accept the terms and the design.

Sometimes, due to lack of space in their vehicles, shipping companies deliver only part of a shipment, delivering the rest the next day. Similarly, larger orders may be divided into several installments, which will also arrive on separate dates. You can check the delivery status of your order here. For further assistance, please report the issue to our support team.