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If the product you received does not meet the agreed order parameters, please contact us as soon as possible, providing your order number, a brief description of the problem, and photos of the product. We analyze each case individually and respond as quickly as possible. Our goal is to resolve every issue quickly and satisfactorily.

Yes. Our bags are made from high-quality papers, films, and materials tailored to their intended use. The appropriately selected grammage and solid workmanship mean they are perfect for retail, gastronomy, as well as during events or trade fairs.

The best solution is to send the design in vector format (PDF, AI, or EPS). If you don't have a vector file, you can also send high-resolution PNG or JPG files – we will check if they are suitable for printing. If necessary, we will help prepare the files for production or create a graphic design.

The lead time depends on the product type, order size, and selected production technology. We confirm the exact time after graphic design approval and order placement. For products available online, shipping occurs within 48 hours.

We accept bank transfers and online payments available in our store. For custom production, payment details are agreed upon when preparing the offer.

Yes, we offer assistance in preparing graphic designs or adapting them to the requirements of printing technology. We can place logos, advertising slogans, graphics, and other visual identity elements of your brand on the bags.

The minimum order quantity depends on the type of bags, their size, and production technology. Information on the minimum order quantity can be found on the product page or in the prepared quote. If you are unsure, please contact us – we will help you choose the best solution for your needs

Yes – this is possible. Samples are provided free of charge, with shipping at an additional cost.

Prototype production is only available for premium paper bags and fabric bags. The cost is calculated individually. In other cases, we can send bags with the same or very similar parameters, if they are currently in our archive.

Yes – without worry, during checkout you can choose the free option "Expert verification and print preview". Your design will be checked by our print specialists to ensure everything meets production standards. They will send you the final design preview via email for approval before it goes into production.

For larger print runs and more advanced prints and color schemes, before starting production, we send a "proof" for approval, which simulates the final print.
If you notice any irregularities during this process, our in-house designers will be happy to make additional corrections – all to ensure that the design is perfect before we start its implementation.

Log in to your account and go to the "My orders" section to view all your past orders. Select a specific order, then click "Reorder." When reordering, you can change the quantity (increase or decrease it), and also add new products or remove those already selected.
However, if you want to make more significant changes – such as modifying the design, size, color, etc. – please place a new order. For reorders, as the graphic design has already been approved by you, we skip the verification process and proceed directly to printing.

If you do not have an account with us, you can contact us via email or phone and submit your request. We will prepare all the documentation and only ask

for your acceptance of the terms and the design.

Sometimes, due to lack of space in their vehicles, shipping companies deliver only part of a shipment, delivering the remainder on the following day. Similarly, larger orders may be divided into several tranches, which will also arrive on separate dates. You can check the delivery status of your order here. For further assistance, please report the matter to our support team.