CONSUMER'S RIGHT OF WITHDRAWAL FROM THE CONTRACT

1.

A consumer who has concluded a sales contract through the online store or by email with a Seller's representative has the right to withdraw from the contract without giving a reason within 14 days from the date of taking possession of the Product or its personal collection.

2.

To exercise the right of withdrawal, the Consumer should submit a clear statement of withdrawal to the Seller. The statement can be sent in writing or electronically. To meet the deadline, it is sufficient to send or dispatch the statement before the 14-day period expires. The Consumer may use the form attached to these Terms of Sale, but this is not mandatory.

3.

In the event of an effective withdrawal from the contract, the Seller will refund all payments received from the Consumer, except for costs directly resulting from the return of the Product, no later than 14 days from the date of receipt of the withdrawal statement.

The refund will be made using the same payment method used for the purchase, unless the Consumer agrees to another form of refund that does not involve additional costs for them. In the case of cash on delivery or personal collection payments, the refund may be made to the bank account indicated by the Consumer.

4.

Notification of Product return can be made:

a) via the form available on the Seller's website;

b) via the returns handling platform provided by the Seller;

c) electronically by contacting Customer Service;

d) from the Customer's account via the order return notification function.

5.

The Seller may withhold payment until the returned Product is received or until the Consumer provides proof of its dispatch, whichever occurs first.

6.

The direct costs of returning the Product to the Seller are borne by the Consumer.

7.

The Consumer is liable for any diminished value of the Product resulting from using it in a manner exceeding what is necessary to ascertain its nature, characteristics, and functioning.

8.

The right of withdrawal from the contract does not apply in cases indicated in Article 38 of the Consumer Rights Act, particularly when the subject of sale is:

a) a Product manufactured according to the Buyer's individual guidelines or adapted to their individual needs, including personalized products;

b) a perishable good or one with a short shelf-life;

c) a product delivered in a sealed package, which cannot be returned after opening due to hygiene or health protection reasons;

d) an item that, due to its nature, has become inseparably mixed with other items after delivery.

 

Non-conformity of goods with the contract and complaints

1.

The Consumer has the right to file a complaint if the purchased Product is non-compliant with the contract. The Seller's liability for the non-conformity of the Product with the contract is valid for a period of 2 years from the date the Product was delivered to the Consumer.

2.

The Seller is liable to the Consumer under the terms specified in the Consumer Rights Act, in particular in accordance with the provisions regarding the non-conformity of goods with the contract.

3.

The provisions of this chapter also apply to entrepreneurs exercising consumer rights, to the extent provided by applicable law.

4.

A complaint may be submitted in writing or electronically, to the contact details indicated by the Seller.

5.

For more efficient processing of the submission, it is recommended that the complaint include:

a) the first and last name of the person submitting the complaint;

b) contact details;

c) a description of the discovered non-conformity or defect;

d) photos of the Product documenting the reported reservations, if possible;

e) an indication of the preferred contact method;

f) a proposal for the desired method of resolving the complaint.

The lack of the above information does not deprive the Consumer of the right to file a complaint, but it may extend the processing time.

6.

If the assessment of the merits of the complaint requires inspection of the Product, the Seller may ask the Consumer to send it. After the complaint is upheld, the Seller will reimburse the justified costs of delivering the complained Product, provided that a document confirming these costs is presented.

7.

The Seller will respond to the complaint within 14 days of its receipt. If the information provided proves insufficient to resolve the matter, the Seller may request its supplementation.

8.

Complaints are handled without undue delay, taking into account the nature of the reported non-conformity and the circumstances of the case.

9.

The response to the complaint will be provided in the manner indicated by the Consumer, in particular electronically or by correspondence.

10.

In the event of non-conformity of the Product with the contract, the Consumer may, first and foremost, demand repair or replacement of the Product.

11.

The Seller may propose an alternative method of bringing the Product into conformity with the contract if fulfilling the Consumer's demand would be impossible or would entail excessive costs.

12.

The Consumer may submit a statement of price reduction or withdrawal from the contract in cases provided for by the Consumer Rights Act, in particular when:

a) the Seller refuses to bring the Product into conformity with the contract;

b) the non-conformity is not removed within the statutory period;

c) the defect persists despite remedial actions taken;

d) the non-conformity is significant;

e) the circumstances of the case indicate that bringing the Product into conformity with the contract will not occur within a reasonable time or without undue inconvenience to the Consumer.

13.

In the event of an effective price reduction, the Seller will refund the due amount no later than 14 days from the date of receipt of the Consumer's relevant statement.

14.

If the Consumer withdraws from the contract due to the non-conformity of the Product with the contract, the return of the Product is at the Seller's expense. The refund of due funds will be made immediately, but no later than 14 days from the date of receipt of the Product or confirmation of its dispatch.

15.

In the event of rejection of the complaint, the Seller will send the complained Product to the address indicated by the Consumer at its own expense.

16.

After the complaint procedure is completed, the Consumer may pursue their claims before the competent general court.

17.

The Consumer has the option of using out-of-court methods of dispute resolution and pursuing claims provided for by applicable law. The use of such procedures is voluntary and requires the consent of both parties.

18.

Detailed information on out-of-court consumer dispute resolution is available on the websites of the relevant consumer protection authorities.

 

 

NON-CONSUMER COMPLAINTS

1. Limitation of liability under warranty

In relation to contracts concluded with entrepreneurs and other entities not being consumers, pursuant to Article 558 § 1 of the Civil Code, the Seller's liability under warranty is limited as set out below.

a) The Seller is liable for defects in the Product only if they are discovered within 6 months from the date of delivery of the Product to the Buyer or its personal collection. After the expiry of the indicated period, all Seller's liability under warranty ceases.

b) The Buyer is obliged to inspect the received Product without undue delay after its receipt. In particular, they should check the conformity of the type and quantity of Products with the order, as well as the condition of the packaging and shipment. Any discovered irregularities must be reported to the Seller within 3 working days of their discovery, by submitting a complaint in writing or electronically to the contact details indicated by the Seller. Failure to observe this deadline results in the loss of rights arising from the warranty.

c) In the case of hidden defects that could not have been detected during a regular inspection upon receipt, the complaint notification should be sent no later than 3 working days from the date the defect was discovered.

d) The complaint should contain at least:

• identifying data of the Buyer, including company name or first and last name;
• contact details enabling correspondence;
• a detailed description of the reported reservations;
• photographic documentation of the defect, if possible;
• information on the expected method of resolving the complaint.

Lack of the required information may result in the complaint being left unresolved or the loss of rights arising from the warranty.

e) If the resolution of the complaint requires an inspection of the Product, the Seller may request its delivery to a specified location. The cost of sending the complained Product is borne by the Buyer.

f) The parties jointly exclude the Buyer's right to withdraw from the sales contract and to demand a price reduction due to Product defects.

2. Method of resolving complaints

If the complaint is deemed justified, the Seller will, at its discretion, remedy the defect or replace the Product with a defect-free one. In such a case, all further claims of the Buyer related to the defective Product are excluded, in particular claims for a price reduction or withdrawal from the contract.

3. Suspension of claim processing

The Seller may refuse to process warranty claims until the Buyer has fully settled all overdue payments to the Seller.

4. Limitation of liability for damages

To the extent permitted by applicable law, the Seller's liability to entrepreneurs does not cover indirect damages, lost profits, data loss, business interruptions, or other losses resulting directly or indirectly from Product defects.

5. Exclusion of other rights

The complaint procedure is conducted solely on the terms set forth in these Regulations. To the extent permitted by applicable law, all further rights of the Buyer arising from the provisions on warranty contained in Articles 556–576 of the Civil Code are excluded.

VII. INTELLECTUAL PROPERTY RIGHTS

1.

All Products, designs, graphics, visual materials, patterns, elaborations, and other content made available by the Seller may be subject to legal protection, in particular under copyright law, industrial property law, or other exclusive rights vested in the Seller or third parties.

Copying, duplicating, distributing, modifying, or using these materials without the prior consent of the authorized entity is prohibited.

2.

Trade names, product designations, trademarks, logos, and other designations used in the Store are for identification purposes only. They may be subject to protection under industrial property law, copyright law, or other relevant legal regulations.